Dear CoinCola trader,
In case you're experiencing difficulties with receiving the email verification code, we're here to help. You have the option to switch your verification method from email to phone number. To guide you through this process, please follow the steps below:
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Send an email to dispatch@coincola.com with the subject line: 'Request to Change Email Verification to Phone Number Verification'.
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In the email, kindly provide the following details:
- Your CoinCola username (or registered email).
- Clear images of both the front and back of your ID card, along with a selfie in which you are holding the ID card. Please ensure that your ID card is verified and matches the information on CoinCola.
- A concise description of the issue you are encountering.
- Your new phone number.
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Once the email is sent, our team will diligently process your request within two working days.
Please be aware that if your account hasn't been verified, we regret to inform you that we won't be able to assist you in changing the email verification method at this time.
Should you have any additional inquiries or concerns, don't hesitate to contact us via WhatsApp at +852 90653442.
We appreciate your continued support for CoinCola. Rest assured, we're dedicated to ensuring a seamless trading experience for you.
Best regards,
CoinCola Team