Greetings, CoinCola trader!
If you're facing difficulty in receiving SMS verification codes, don't worry – we're here to assist you.
Firstly, let's go through a few checks:
- Ensure you have a strong mobile phone signal.
- Confirm that your mailbox has enough space to receive new messages.
- Verify that no SMS filtering services are blocking incoming messages.
- Check that your SMS messaging feature is enabled.
- Get in touch with your local telecom service provider to verify if your phone number is on the DND (Do-Not-Disturb) list.
If you've followed these steps and are still unable to receive SMS verification codes, no problem! Here's what you can try next:
- Restart your mobile phone and wait for around 10-20 minutes to see if you start receiving SMS messages.
- If the issue persists, please reach out to our Online Customer Service team for further assistance.
For website users, simply click on the chat icon in the lower-right corner of the page to start a conversation. App users can follow a similarly easy process: Open the CoinCola app, tap on "Account," then "Customer Service," and message us on Live chat. We're here to help whenever you need assistance!
Alternatively, you might consider trying another phone number to receive verification codes.
We hope this guidance proves helpful. Feel free to contact us if you require any additional assistance.
Best regards,
CoinCola Team