Dear CoinCola user,
If you're encountering difficulties in receiving verification codes via email, you have the option to request a change of your email for verification purposes. To initiate this change, kindly follow the steps outlined below:
- Send an email to our official address, dispute@coincola.com, with the subject line "Request to Change Email."
- In the email, MUST provide the following information:
- Your CoinCola account name or the phone number/email used during registration.
- Clear and complete images of both the front and back of your ID card, accompanied by a selfie in which you are holding the ID card. Ensure that the ID card matches the one you previously verified on CoinCola. Capture these images in a well-lit environment to ensure text visibility.
- Briefly describe the issue you're currently facing.
- After sending the email, our team will process your request within one working day. We recommend checking your email regularly for any forthcoming instructions.
Should you have any inquiries or concerns, please do not hesitate to get in touch with our official customer support through our website or app. At CoinCola, our utmost priority is to furnish you with a secure and reliable trading platform.
Best regards,
CoinCola Team