Dear CoinCola trader,
Should you find yourself unable to receive the phone verification code, worry not. You have the option to change your verification method from phone number to email. To assist you through this process, please adhere to the following steps:
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Send an email to dispatch@coincola.com with the subject line: 'Request to Change Phone Number Verification to Email Verification.'
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Within the email, kindly provide the following details:
- Your CoinCola username (or registered phone number).
- Clear images of both the front and back of your ID card, along with a selfie in which you are holding the ID card. Please ensure that your ID card is verified and matches the information on CoinCola.
- A succinct description of the issue you are encountering.
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Once the email is sent, our team will diligently process your request within two working days.
Please note, if your account has not been verified, we regret to inform you that we won't be able to assist you in changing the email verification method.
Should you have any further inquiries or concerns, don't hesitate to reach out to us via WhatsApp at +852 90653442.
We are genuinely grateful for your continuous support of CoinCola.
Warm regards,
CoinCola Team