Dear CoinCola user,
If you're experiencing difficulties in receiving emails from CoinCola, let's work through some troubleshooting steps together:
- Temporary Delay: It's possible that network issues are causing a temporary delay. Give it a bit more time and recheck your inbox. Remember, our verification codes are valid for 15 minutes.
- Check Spam or Junk Folder: Our emails might occasionally end up in your spam or junk folder. Take a moment to check these folders.
- Email Provider Blockage: There's a chance that your email provider is blocking our emails. To address this, consider whitelisting CoinCola's domain.
Here's how to add CoinCola to the whitelist for Gmail:
Step 1: Log in to your Gmail account and click on the gear icon in the top right corner. Then, select "See all settings."
Step 2: Go to "Filters and Blocked Addresses" and click on "Create a new filter."
Step 3: Enter the following email addresses one by one in the "From" field, then click "Create filter":
Step 4: Check the box that says "Never send it to Spam" and click "Create filter."
If the issue persists and you're still unable to receive the email verification code, please refer to Can't Get the Verification Code. How to Change My Email? for further assistance. Feel free to contact our customer support for requesting an email address change.
We're committed to ensuring your experience on CoinCola is as smooth as possible.
Best regards,
CoinCola Team