Introduction
CoinCola is a platform that allows users to buy and sell digital currency securely and easily. However, there may be situations where a seller does not release coins after the transaction. In this article, we'll provide tips to help you resolve these situations and ensure that your digital currency remains safe and secure.
Cancelling Unpaid Orders
If you have not paid for an order and the seller is not responding, you can cancel the order manually and the digital currency will be returned to the seller's CoinCola wallet. This process is straightforward and does not require any further action on your part.
Paid Orders with No Response
If you have already paid for an order and the seller is not responding, it can be more complicated. It's important to click "I have paid" to avoid the order timing out and causing a loss of funds.
Opening a Dispute
If the seller continues to not respond, you can open a dispute and wait for customer service to intervene. While the dispute is ongoing, the digital currency will remain safely hosted on the platform.
To open a dispute, provide valid proof of payment in the order. This can be a screenshot of the transaction, a bank statement, or any other document that proves that you have paid for the order.
Verification Process
If the seller repeatedly fails to release the currency, the customer service team will investigate and verify the issue. Once verified, the seller's account will be restricted.
Contacting Customer Service
If you need additional help or have questions, please contact our customer service team for further assistance.
- Live chat on the CoinCola App and Website
- Email: support@coincola.com
Conclusion
By following these steps, you can resolve issues with a seller not releasing coins on CoinCola in a timely and effective manner, ensuring that your digital currency remains safe and secure.
FAQ
Q1. What if I can't provide proof of payment?
If you cannot provide valid proof of payment, it may be difficult to open a dispute. We recommend contacting our customer service team to see if they can assist you in resolving the issue.
Q2. What happens to my digital currency during a dispute?
Your digital currency will remain safely hosted on the platform during a dispute. This ensures that it remains secure and protected until the issue is resolved.
Q3. What if the seller is intentionally not releasing the currency?
If the seller is intentionally not releasing the currency, it is considered a violation of our policies. Our customer service team will investigate and take appropriate action to resolve the issue.
Q4. How long does the dispute process take?
The dispute process can vary in length depending on the complexity of the issue. However, our customer service team works diligently to resolve disputes as quickly as possible.